IMAGINE SUCCEEDING WHERE you CAN BE YOURSELF.
U.S. Cellular®, the nation’s fifth-largest wireless carrier, serves over 6 million customers in 189 markets throughout 26 states. We maintain one of the industry’s highest levels of customer satisfaction. How? It’s our people. Our associates are genuine, passionate and customer-focused. We provide them the support and resources they need and they, in turn, deliver the best experience to every U.S. Cellular customer – every time.
IMAGINE SUCCEEDING WHERE caring EMPOWERS YOU.
Great places to work don’t appear out of thin air. We have achieved this through an empowering concept called the “Dynamic Organization.” It is a simple yet strong set of values that lead to success. It is based on a culture of respect, integrity and trust. It is fostered by leaders who care for their team and dedicate themselves to enhancing the experience. The result – U.S. Cellular is where people love where they work and are eager to provide a level of customer service “beyond the call.”
QUALITY PEOPLE deliver EXCEPTIONAL CUSTOMER EXPERIENCE.
Customer Care
Forget everything you may think you know about working in a call center. This is a U.S. Cellular Customer Care Center. A place where you get outstanding training, have a 1:12 ratio of coach to associates, work in a culture based on promotion from within; and experience success that is benchmarked by your ability to satisfy our customers.
Retail Sales
You are the face of U.S. Cellular. You’re the one out there taking care of your customers ― existing and new ones. You’ll have the opportunity to listen and address their needs, introduce them to exceptional products and services, and deliver a level of customer engagement unlike any they’ve experienced. Plus, you always have the backing of fellow associates who share your customer drive.
Professional Support
Every associate in professional support is here to make sure that the associates providing service can do their jobs without distraction. So whichever support role you’re part of – be it a real estate team scouting locations, part of our marketing team or in finance/accounting – you’ll be a valued contributor and will provide frontline associates the support they need to deliver on our commitment to exceptional customer satisfaction.
Information Services
Our IS team is the technological backbone of our system. No matter what the initiative – developing advanced applications or enhancing customer care systems – they go above and beyond to ensure all associates have the tools they need to deliver their very best. And, they have fun along the way!
Engineering/Network Operations
Say hello to the “eyes and ears of the network.” This team is actively engaged in building and upgrading towers, monitoring and securing data – anything and everything it takes to keep a lifeline between customers and the people who are important to them. By balancing individual goals with teamwork, they ensure happy customers along with their team’s success
DIFFERENT VOICES deliver A POWERFUL MESSAGE.
U.S. Cellular associates are people from different walks of life. Different cultures melding our particular points of view into one single aim – fulfilling the needs of our customer.
We view each associate’s skill and potential as the gateway to our future. We are linked together by the commitment to our customers as well as the betterment of our team.
Our emphasis on diversity and inclusion is one of the many strengths of U.S. Cellular. We support no fewer than 10 Diversity Centers of Excellence and currently work with 15 diversity associations focused on targeted areas of function and ethnicity. Our own Diversity and Inclusion Councils give us the opportunity to broaden communications within the entire enterprise. We also reach out to diverse suppliers to form mutually beneficial partnerships. These are the initiatives that will move our company forward.
PEOPLE DESERVE all THE POWER THEY NEED.
U.S. Cellular provides its customers with many different wireless products and services. The company serves both consumers and business customers, offering such services as:
• Mobile Broadband/3G Network
• Local, regional and national service plans
• Mobile messaging
• Voice services
• Mobile-to-mobile dialing
• Prepaid service
• Wireless office products
• Data services
• International long distance
• Directory assistance
• Roadside assistance
• Insurance for wireless phones
OUR BENEFITS SHOW WE focus ON YOU.
To show we feel the same way about our associates as we do our customers, we offer benefits that go beyond. From training and development to healthcare starting Day One, work/life assistance and compensation, we’ll do our best for you. However, the real rewards are in the “Dynamic Organization” ― the recognition you’ll receive, the culture of teamwork, camaraderie and collaboration, the resource-rich environment and the inclination to celebrate a job well done because you delivered another unparalleled level of satisfaction to your customer.
Health and Work/Life Assistance Plans
• Medical Plans
• Dental Plan
• Vision Plan
• Domestic Partner Benefits
Savings Plans
• Tax-Deferred Savings Plan – 401(k)
• Pension Plan
• Employee Stock Purchase Plan (ESPP)
Other Benefits
• Paid Time Off
• Recognition Programs
• Associate Scholar Program
• Associate Phone Program
• Associate PC Purchase Program
For full details on career opportunities and our benefits programs, go to uscellular.jobs.
U.S. Cellular
8410 W. Bryn Mawr, Suite 700
Chicago, IL 60631-3486
Telephone: 773.399.8900
Fax: 773.399.8936
USCellular.com
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